Payment Policy

  • Payment is accepted by secure online payment only. Our Credit Card Transaction Privacy Policy appears at the bottom of this page. Sorry, we do not take class bookings over the phone.

  • Gift vouchers can be redeemed by quoting the Voucher Number in the Voucher/Code box when booking. Gift vouchers must be redeemed online at the time of booking and brought to the class for verification. Sorry, gift vouchers cannot be presented for redemption on the night.

Safety Policy

Sprout classes are all about having fun, but there is a serious side. Whilst Sprout has made all efforts to ensure your safety, remember that participation in our classes will involve use of cooking appliances and utensils in an unfamiliar kitchen environment, and accidents can happen. As a participant in a Sprout class, you understand and accept the inherent risks in the preparation and cooking of food at a cooking class, and it is understood and expressly agreed by you that by making payment for and/or by participating in a Sprout class, to the extent permitted by law you release, indemnify and hold harmless Sprout from any and all liability of any kind for any damage and/or injury that may result from or is in connection with your participation.

Participants also acknowledge and agree that by participating in a class you do so on premises leased by Sprout and as such agree to the terms and conditions of using that premises. Such terms and conditions include but are not limited to the following:

  • Sprout prohibits smoking on or around the premises, and alcohol is permitted to be consumed only within the premises and at the direction of Sprout and/or its representatives;
  • Participants must follow all reasonable directions by Sprout or representatives of the leased premises; and
  • Sprout and representatives of the leased premises reserve the right to refuse entry to any person for any reason at their sole and absolute discretion.

Sprout does not in any way promote or condone drink driving and encourages participants to make alternative travel arrangements should they choose to consume alcohol during a class.

Participants further agree and acknowledge that by participating or attending a class they do so at the express invitation of Sprout, and may be asked to leave at any time at Sprout’s sole and absolute discretion.

Cancellation & Refund Policy

Magnum Champagne Dinner - Terms and Conditions:

As this is a special event, no refunds or credit notes will be issued for cancellations at any stage prior to the event. Tickets are transferable however event organisers must be notified of changes at least 24 hours before the event.

We do not offer refunds, transfers or credit notes for ‘change of mind’ reasons, including illness or injury.

2 weeks or less notice: No refunds, transfers or credit notes. You are welcome to send someone in your place - please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice: No refunds. We are happy to issue you with a credit note which you can use to enroll into a different class or use on a later date.

Cancellations using gift vouchers: If you cancel a class which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to a class, or your gift voucher expires before the date of your class, your voucher will not be re-issued.

We do not send reminder notices for our classes. If you miss the class, we do not provide refunds or credit notes.

Australian Consumer Law We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/return/replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

What if Sprout cancels or reschedules a class?

If we ever need to cancel, reschedule or relocate a class, we will notify you as soon as possible. In the event a class is rescheduled or relocated and you are unable to attend as a result, we will of course provide you with a full refund using the same method by which you paid, or (if you prefer) a credit note for you to attend another class at a later date.

Website Disclaimer - General Information

The information contained on Sprout’s website is intended for your general information only. Sprout does not warrant or represent that the information contained on its website is free from errors or omissions or is necessarily suitable for your intended use. Sprout makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on it for any purpose. Sprout accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information contained on its website.

Unavailability of Website

Whilst Sprout endeavours to ensure its website is functioning correctly at all times, it will not be held liable for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of the Sprout website being unavailable.

External Links

The Sprout website may from time to time contain links to external sites. These external sites are not controlled by Sprout and Sprout accepts no responsibility or liability for the nature or content of those sites. Further, by displaying a link to an external site, Sprout in no way implies any endorsement or affiliation with those sites nor any of the views contained within them.

Contractual Warranties

By booking a cooking class with Sprout you enter a contract with us in which we guarantee to reserve a place for you in the selected class, and you guarantee to attend that class. By booking a class with Sprout you agree to have read and accepted the terms and conditions displayed on the Sprout website or any external site used by Sprout from time to time.

Copyright and Intellectual Property Disclaimer

The contents of this website and any Intellectual Property owned or capable of being owned by Cook SA Pty Ltd ACN 149 426 880 belong to Cook SA Pty Ltd ACN 149 426 880 and are protected by applicable copyright and intellectual property laws. Any such material is and shall remain the property of Cook SA Pty Ltd ACN 149 426 880. No part of this website may be reproduced or reused without written permission of Cook SA Pty Ltd ACN 149 426 880, except to the extent permitted by the Copyright Act 1968 (Cth).

Credit Card Transaction Privacy Policy

We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.

Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.

All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either in at the bottom of your browser or in the address bar at the top of the screen. No credit card information is stored on this site, all payment processing is provided by the NAB Payment Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times.

General Privacy Policy

Sprout may from time to time collect or obtain your personal information through various means, such as when you visit Sprout’s website, email Sprout, purchase tickets to a class, or attend a class. Sprout may use such personal information (whether identifiable or non-identifiable) to keep you informed of its new products or services, send you regular updates or newsletters, or news of special offers or events. Sprout will only use such information to contact you directly, or for its own website usage analysis or customer/market research purposes, and except as set out in this privacy policy or as required or permitted by law, Sprout will not disclose or sell your personal information to any third parties. Sprout will also use reasonable endeavours to safeguard your personal information against loss, theft, misuse or unauthorised access or disclosure.

Sprout may disclose your personal information to third-party service providers who perform services on our behalf. For example, Sprout may hire external companies to handle payment processing, host its website, provide goods, services, supplies or facilities, to assist in marketing or publicity, and so forth. Those third parties will only be provided with such personal information they need to provide the service, must protect personal information to the same extent as Sprout, and shall be prohibited from using it for any other purpose.

From time to time Sprout may feature links to external sites on its website. Sprout takes no responsibility for the privacy practices used by those sites. Similarly, when purchasing tickets to Sprout classes, you may be redirected to an external site. Sprout has made reasonable inquiries to satisfy it that this site is secure, however takes no responsibility for any breach of your privacy that may result from you using this site.

Last updated: 18 January 2018 

Nothing contained on this page creates any contractual or other legal right in or on behalf of any party