Sprout Ticket Insurance entitles you to a credit note valid for three months should you need to cancel your attendance at a Sprout ticketed event for any reason up until 24 hours prior to your scheduled event.
To purchase Sprout Ticket Insurance select “Yes please, add Sprout Ticket Insurance to my order” when proceeding through the checkout.
You can only purchase Sprout Ticket Insurance when proceeding through the checkout. You cannot add Sprout Ticket Insurance to your ticket(s) after your purchase has been processed.
Sprout Ticket Insurance can only be utilised once. If an individual utilises their Sprout Ticket Insurance they will receive an electronic credit note valid for three months for the value of the ticket excluding the cost of the insurance.
Credit notes can only be issued to the person who originally purchased the tickets and can only contain the name of the guest who is unable to attend.
To claim your Sprout Ticket Insurance you must notify Sprout via email (email@example.com) or phone (08 8443 4343) no less 24 hours prior to the scheduled event. Once a claim is received Sprout will email a credit note with the required value to the original purchaser.
If we have to cancel one of our classes or special events due to a lockdown/change in restrictions, we will provide you with a credit voucher or refund.
If you are quarantining due to testing positive to COVID-19 or due to being a government classified close contact then you will be entitled to a credit note provided you have purchased Sprout Ticket Insurance which was introduced on August 3, 2022.
Sprout does not offer refunds or credit notes for:
2 weeks or less notice: No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Sprout class or Service - please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.
More than 2 weeks notice: No refunds. We are happy to issue you with a credit note which you can use to enrol into a different Sprout class or Service or use on a later date.
Cancellations using gift vouchers: If you cancel a class or Service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to a class or Service, or your gift voucher expires before the date of your class or Service, your voucher will not be re-issued.
We do not send reminder notices for our classes and Services. If you miss the class, we do not provide refunds or credit notes.
Australian Consumer Law We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/return/replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.
What if Sprout cancels or reschedules a class or Service?
If we ever need to cancel, reschedule or relocate a class or Service, we will notify you as soon as possible. In the event a class or Service is rescheduled or relocated and you are unable to attend as a result, we will of course provide you with a full refund using the same method by which you paid, or (if you prefer) a credit note for you to attend another class or Service at a later date.
Limitation of Liability
The information contained on Sprout’s website is intended for your general information only. Sprout does not warrant or represent that the information contained on its website is free from errors or omissions or is necessarily suitable for your intended use. Sprout makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on it for any purpose. Sprout accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information contained on its website.
Whilst Sprout endeavours to ensure its website is functioning correctly at all times, it will not be held liable for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of the Sprout website being unavailable.
The Sprout website may from time to time contain links to external sites. These external sites are not controlled by Sprout and Sprout accepts no responsibility or liability for the nature or content of those sites. Further, by displaying a link to an external site, Sprout in no way implies any endorsement or affiliation with those sites nor any of the views contained within them.
By booking a cooking class with Sprout you enter a contract with us in which we guarantee to reserve a place for you in the selected class, and you guarantee to attend that class. By booking a class with Sprout you agree to have read and accepted the terms and conditions displayed on the Sprout website or any external site used by Sprout from time to time.
The contents of this website and any Intellectual Property owned or capable of being owned by Cook SA Pty Ltd ACN 149 426 880 belong to Cook SA Pty Ltd ACN 149 426 880 and are protected by applicable copyright and intellectual property laws. Any such material is and shall remain the property of Cook SA Pty Ltd ACN 149 426 880. No part of this website may be reproduced or reused without written permission of Cook SA Pty Ltd ACN 149 426 880, except to the extent permitted by the Copyright Act 1968 (Cth).
We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.
Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.
All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either in at the bottom of your browser or in the address bar at the top of the screen. No credit card information is stored on this site, all payment processing is provided by the NAB Payment Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times.
Sprout may disclose your personal information to third-party service providers who perform services on our behalf. For example, Sprout may hire external companies to handle payment processing, host its website, provide goods, services, supplies or facilities, to assist in marketing or publicity, and so forth. Those third parties will only be provided with such personal information they need to provide the service, must protect personal information to the same extent as Sprout, and shall be prohibited from using it for any other purpose.
From time to time Sprout may feature links to external sites on its website. Sprout takes no responsibility for the privacy practices used by those sites. Similarly, when purchasing tickets to Sprout classes, you may be redirected to an external site. Sprout has made reasonable inquiries to satisfy it that this site is secure, however takes no responsibility for any breach of your privacy that may result from you using this site.
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Sprout refers to Cook SA Pty Ltd trading as Sprout.
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Last updated: 3 August 2022
Nothing contained on this page creates any contractual or other legal right in or on behalf of any party
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