Sprout does not offer refunds or credit notes for:
- ‘change of mind’ reasons or non-attendances due to illness or injury;
- if a Person does not attend an Event or Service;
- if a Person fails to access online Services within an allocated period; or
- if a Person fails to meet these Terms and Conditions and Sprout’s Policies.
2 weeks or less notice: No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Sprout class or Service - please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.
More than 2 weeks notice: No refunds. We are happy to issue you with a credit note which you can use to enrol into a different Sprout class or Service or use on a later date.
Cancellations using gift vouchers: If you cancel a class or Service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to a class or Service, or your gift voucher expires before the date of your class or Service, your voucher will not be re-issued.
We do not send reminder notices for our classes and Services. If you miss the class, we do not provide refunds or credit notes.
Australian Consumer Law
We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/return/replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.
What if Sprout cancels or reschedules a class or Service?
If we ever need to cancel, reschedule or relocate a class or Service, we will notify you as soon as possible. In the event a class or Service is rescheduled or relocated and you are unable to attend as a result, we will of course provide you with a full refund using the same method by which you paid, or (if you prefer) a credit note for you to attend another class or Service at a later date.