Terms & Conditions

Sprout Ticket Insurance entitles you to a credit note valid for three months should you need to cancel your attendance at a Sprout ticketed event for any reason up until 24 hours prior to your scheduled event.

To purchase Sprout Ticket Insurance select “Yes please, add Sprout Ticket Insurance to my order” when proceeding through the checkout.

You can only purchase Sprout Ticket Insurance when proceeding through the checkout.  You cannot add Sprout Ticket Insurance to your ticket(s) after your purchase has been processed.

Sprout Ticket Insurance can only be utilised once.  If an individual utilises their Sprout Ticket Insurance they will receive an electronic credit note valid for three months for the value of the ticket excluding the cost of the insurance.

Credit notes can only be issued to the person who originally purchased the tickets and can only contain the name of the guest who is unable to attend.

To claim your Sprout Ticket Insurance you must notify Sprout via email ([email protected]) or phone (08 8443 4343) no less 24 hours prior to the scheduled event. Once a claim is received Sprout will email a credit note with the required value to the original purchaser.

Sprout does not offer refunds or credit notes for:

• ‘change of mind’ reasons or non-attendances due to illness or injury;
  
• if a Person does not attend an Event or Service; 
• if a Person fails to access online Services within an allocated period; or
• if a Person fails to meet these Terms and Conditions and Sprout’s Policies.

2 weeks or less notice: No refunds, transfers or credit notes. You are welcome to send someone in your place to attend a Sprout class or Service - please simply email us their name, contact number and any dietary requirements and we will do our best to accommodate them.

More than 2 weeks notice: No refunds. We are happy to issue you with a credit note which you can use to enrol into a different Sprout class or Service or use on a later date.

Cancellations using gift vouchers: If you cancel a class or Service which you have booked through redemption of a gift voucher, the same cancellation terms as above will apply, and your credit note will take the form of a re-issued gift voucher with the original expiration date. If you cancel a booking using a gift voucher 2 weeks or less prior to a class or Service, or your gift voucher expires before the date of your class or Service, your voucher will not be re-issued.

Rescheduling Classes Purchased as part of Promotions: If you purchase tickets to a class during a promotion or sale period and wish to reschedule to a date after the promotional period has ended, you will be required to pay the difference in costs between the discounted class and the rescheduled class price. 

We do not send reminder notices for our classes and Services. If you miss the class, we do not provide refunds or credit notes.

Australian Consumer Law We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/return/replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

What if Sprout cancels or reschedules a class or Service?

If we ever need to cancel, reschedule or relocate a class or Service, we will notify you as soon as possible. In the event a class or Service is rescheduled or relocated and you are unable to attend as a result, we will of course provide you with a full refund using the same method by which you paid, or (if you prefer) a credit note for you to attend another class or Service at a later date.

Sprout does not offer refunds or credit notes for:

• ‘change of mind’ reasons or non-attendances due to illness or injury;
• if a Person or Organisation does not attend an Event or Service; 
• if a Person or Organisation fails to meet these Terms and Conditions and Sprout’s Policies.

2 weeks or less notice: No refunds, transfers, or credit notes will be issued. Should a team member be unable to attend, you are welcome to replace them with another person. Please email us their name, contact number, and any dietary requirements, and we will do our best to accommodate them.

More than 2 weeks notice: No refunds. If there is a change in the number of attendees, we are happy to issue a credit note for the reduced number of attendees, which may be used to book a different Sprout class or Service at a later date or purchase merchandise.

Sprout does not send reminder notices for corporate Events and Services. If any team members do not attend, we do not provide refunds or credit notes.

Australian Consumer Law We comply with our obligations under the Australian Consumer Law. To the extent that any of the refund/return/replacement rights stated on our website are inconsistent with your rights under the Australian Consumer Law (found at Schedule 2 to the Competition and Consumer Act 2010) your statutory rights will prevail.

What if Sprout cancels or reschedules a class or Service?

If we ever need to cancel, reschedule or relocate a class or Service, we will notify you as soon as possible. In the event a class or Service is rescheduled or relocated and your team is unable to attend as a result, we will of course provide you with a full refund using the same method by which you paid, or (if you prefer) a credit note for your team to attend another class or Service at a later date.

If you need to update or change your Inclusive Class booking, please contact us immediately via [email protected] or (08) 8443 4343. 

7 days or less notice: Cancellations with less than 7 days notice will incur the full cost of the class.
This includes: 

• ‘change of mind’ reasons or non-attendances due to illness or injury;
  
• if a Person does not attend an Event or Service; 
• if a Person fails to meet these Terms and Conditions and Sprout’s Policies

More than 7 days notice: No problem! We are able to cancel your booking and hopefully find you another suitable date.

What if Sprout cancels or reschedules a class or Service?
If we ever need to cancel, reschedule or relocate a class or Service, we will notify you as soon as possible. In the event a class or Service is rescheduled or relocated and you are unable to attend as a result, you will not be charged. 

Limitation of Liability

• You release and at all times indemnify and keep indemnified Sprout and its officers, employees, service providers and agents (referred to as Those Indemnified) from and against all actions, claims, proceedings and demands (including those brought by third parties) which may be brought against Those Indemnified, whether on their own or jointly with you and whether at common law, under tort (including negligence), in equity, pursuant to statute or otherwise, in respect of any loss, death, injury, illness or damage (whether personal or property, and whether direct or consequential, including consequential financial loss), arising directly or indirectly out of or in connection with:
  • the attendance and/or participation in a Sprout cooking class, demonstration, catering event or consultancy services;  
    
  • Sprout providing its services (including but not limited to catering, cooking classes, demonstrations and consultancy services) to or in conjunction with a third party; 
  • any event organised by Sprout as the case may be; or
  • any Product sold by Sprout.
    

• The indemnity will extend to all costs (including reasonable legal costs), damages and expenses incurred by Sprout.
• Despite any other term and to the maximum extent permitted by law, Sprout will not bear any liability to you for consequential loss including loss of profits, loss of business opportunities or loss of goodwill howsoever arising (including in negligence).

General

• These terms constitute the entire agreement between the parties in respect of its subject matter, and supersede all prior agreements, representations, negotiations and correspondence.
• These terms will be governed by the laws of South Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the courts in that state.
• Sprout prohibits smoking on or around the premises.
• Participants must follow all reasonable directions by Sprout; and
• Sprout reserves the right to refuse entry or remove from the premises any person for any reason at their sole and absolute discretion.
• Alcohol is permitted to be consumed only within the premises and at the direction of Sprout staff and in line with liquor licensing laws.
• Sprout does not in any way promote or condone drink driving and encourages participants to make alternative travel arrangements should they choose to consume alcohol during a class.

Sprout Cooking Class Policy

Sprout - Safety Policy

Sprout - Incident Report Form

Sprout - Dietary Requirement Policy

• Payment is accepted by secure online payment only. Our Credit Card Transaction Privacy Policy appears at the bottom of this page. Sorry, we do not take class bookings over the phone.

• Gift vouchers can be redeemed by quoting the Voucher Number in the Voucher/Code box when booking. Gift vouchers must be redeemed online at the time of booking and brought to the class for verification. Sorry, gift vouchers cannot be presented for redemption on the night.

The information contained on Sprout’s website is intended for your general information only. Sprout does not warrant or represent that the information contained on its website is free from errors or omissions or is necessarily suitable for your intended use. Sprout makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on it for any purpose. Sprout accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information contained on its website.

Whilst Sprout endeavours to ensure its website is functioning correctly at all times, it will not be held liable for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of the Sprout website being unavailable.

The Sprout website may from time to time contain links to external sites. These external sites are not controlled by Sprout and Sprout accepts no responsibility or liability for the nature or content of those sites. Further, by displaying a link to an external site, Sprout in no way implies any endorsement or affiliation with those sites nor any of the views contained within them.

By booking a cooking class with Sprout you enter a contract with us in which we guarantee to reserve a place for you in the selected class, and you guarantee to attend that class. By booking a class with Sprout you agree to have read and accepted the terms and conditions displayed on the Sprout website or any external site used by Sprout from time to time.

The contents of this website and any Intellectual Property owned or capable of being owned by Cook SA Pty Ltd ACN 149 426 880 belong to Cook SA Pty Ltd ACN 149 426 880 and are protected by applicable copyright and intellectual property laws. Any such material is and shall remain the property of Cook SA Pty Ltd ACN 149 426 880. No part of this website may be reproduced or reused without written permission of Cook SA Pty Ltd ACN 149 426 880, except to the extent permitted by the Copyright Act 1968 (Cth).

We acknowledge and respect the privacy of individuals. We advise that any information given will be treated in accordance with the Privacy and Personal Information Act 1998.

Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and Australia Post who will deliver your order.

All credit card information is encrypted during transmission, using Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears either in at the bottom of your browser or in the address bar at the top of the screen. No credit card information is stored on this site, all payment processing is provided by the NAB Payment Gateway which is fully PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. This standard has been created to assist in ensuring that sensitive customer data remains secure at all times.

Sprout may from time to time collect or obtain your personal information through various means, such as when you visit Sprout’s website, email Sprout, purchase tickets to a class, or attend a class. Sprout may use such personal information (whether identifiable or non-identifiable) to keep you informed of its new products or services, send you regular updates or newsletters, or news of special offers or events. Sprout will only use such information to contact you directly, or for its own website usage analysis or customer/market research purposes, and except as set out in this privacy policy or as required or permitted by law, Sprout will not disclose or sell your personal information to any third parties. Sprout will also use reasonable endeavours to safeguard your personal information against loss, theft, misuse or unauthorised access or disclosure.

Sprout may disclose your personal information to third-party service providers who perform services on our behalf. For example, Sprout may hire external companies to handle payment processing, host its website, provide goods, services, supplies or facilities, to assist in marketing or publicity, and so forth. Those third parties will only be provided with such personal information they need to provide the service, must protect personal information to the same extent as Sprout, and shall be prohibited from using it for any other purpose.

From time to time Sprout may feature links to external sites on its website. Sprout takes no responsibility for the privacy practices used by those sites. Similarly, when purchasing tickets to Sprout classes, you may be redirected to an external site. Sprout has made reasonable inquiries to satisfy it that this site is secure, however takes no responsibility for any breach of your privacy that may result from you using this site.

Event refers to any:

• cooking classes offered by Sprout;
• demonstrations offered by Sprout;
• Events in which Sprout is catering;
• Events hosted by Sprout; and
• food tours hosted by Sprout.

Person refers to any:

• guests and/or individuals;
• parents and/or guardians of any individuals and/or guests; and
• members of the public; that attend and/or participate in a Sprout Event.

Product refers to any:

• Recipes;
• Resources e.g nutrition education flyers;
• Retail goods; and
• Branded goods.

Services refers to any

• Online Services e.g online cooking demonstrations, webinars, social media takeovers, consultancy
• Professional services e.g Nutrition consultation;
• Presentations e.g Food presentation, nutrition presentation, cooking demonstration;
• Provision of advice designed to achieve a specific outcome e.g corporate workplace health consultation, healthy policy advice;
• Event hosting e.g event MC;
• Catering; and
• Any service or activity provided by a third party where Sprout contributes.

Sprout refers to Cook SA Pty Ltd trading as Sprout.

Sprout's Policies refers to the following policies:

• Sprout Cooking Class Policy
• Sprout Safety Policy
• Sprout Dietary Requirement Policy
• Sprout General Privacy Policy

Terms and Conditions refers to these terms and conditions.